Is HeyGen down right now?
No, it is up
Operational · All systems operational
Components
- https://www.heygen.comOperational
- https://app.heygen.comOperational
- https://api.heygen.comOperational
- https://www.liveavatar.comOperational
- https://app.liveavatar.comOperational
- https://api.liveavatar.comOperational
User reports
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HeyGen uptime, last 90 days
Each bar is one UTC day, coloured by the worst state we saw on the official status page.
Recent HeyGen incidents
incident fixed and monitoring · 10 Oct 2026, 00:37 UTC · 28 h 19 min
resolved · 11 Oct 2026, 04:56 UTC
incident resolved
monitoring · 10 Oct 2026, 00:37 UTC
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
Video Agent Outage · 4 Oct 2026, 22:13 UTC · 42 min
resolved · 4 Oct 2026, 22:55 UTC
Identified the rootcause and resolved. Video Agent is back.
investigating · 4 Oct 2026, 22:13 UTC
We are investigating an issue with Video Agent chats not surfacing and loading
HeyGen Video Workflow Failures · 18 Sept 2026, 23:03 UTC · 6 h 17 min · minor
resolved · 19 Sept 2026, 05:20 UTC
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
identified · 18 Sept 2026, 23:03 UTC
We’re investigating an issue affecting some video generation requests. The issue has been identified.
Seedance Outage · 16 Sept 2026, 18:55 UTC · 2 min · major
resolved · 16 Sept 2026, 18:57 UTC
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
monitoring · 16 Sept 2026, 18:55 UTC
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions · 9 Sept 2026, 19:25 UTC · 3 h 39 min · major
resolved · 9 Sept 2026, 23:03 UTC
The incident has been resolved.
identified · 9 Sept 2026, 19:25 UTC
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
Increase load on our DB causing service degradation · 20 Aug 2026, 04:14 UTC · 1 h 6 min
resolved · 20 Aug 2026, 05:20 UTC
The issue has been resolved.
investigating · 20 Aug 2026, 04:14 UTC
Team is investigating the cause expect slow downs on services.
Degraded Service · 17 Aug 2026, 15:26 UTC · 29 min · minor
resolved · 17 Aug 2026, 18:54 UTC
We have resolved the issue. Services are back to normal
monitoring · 17 Aug 2026, 16:30 UTC
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
resolved · 17 Aug 2026, 15:54 UTC
We identified the source of the performance errors and resolved them. Services are back to normal.
identified · 17 Aug 2026, 15:26 UTC
Several services across HeyGen + LiveAvatar are degraded.
Elevated video translate latency and failure · 13 Aug 2026, 05:36 UTC · 9 h 37 min
resolved · 13 Aug 2026, 15:13 UTC
This issue is resolved
monitoring · 13 Aug 2026, 09:51 UTC
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
investigating · 13 Aug 2026, 05:36 UTC
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
HeyGen is listed under AI apps. Status data comes from the official status page and is checked every 5 minutes.All AI service statuses