Is Intercom Fin down right now?
No, it is up
Operational · All systems operational
Components
- Fin · Fin AI AgentOperational
- Inbox and Messenger · InboxOperational
- Inbox and Messenger · Mobile MessengerOperational
- Inbox and Messenger · Web MessengerOperational
- Developer Features · REST APIOperational
- Developer Features · WebhooksOperational
- Other Features · Apps and IntegrationsOperational
- Other Features · CopilotOperational
- Other Features · Help CenterOperational
- Other Features · Knowledge HubOperational
- Other Features · OmnichannelOperational
- Other Features · OtherOperational
- Other Features · OutboundOperational
- Other Features · PhoneOperational
- Other Features · ReportingOperational
- Other Features · TicketsOperational
User reports
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Intercom Fin uptime, last 90 days
Each bar is one UTC day, coloured by the worst state we saw on the official status page.
Recent Intercom Fin incidents
Slow Fin Procedures · 30 Oct 2026, 18:06 UTC · 24 min · minor
resolved · 30 Oct 2026, 18:30 UTC
Fin Procedures is back to normal.
monitoring · 30 Oct 2026, 18:22 UTC
Fin Procedures is now working as normal.
investigating · 30 Oct 2026, 18:06 UTC
We're investigating slowness with Fin Procedures.
Customer contact details showing up as "Redacted" in the Intercom Inbox · 14 Oct 2026, 17:43 UTC · 12 min · minor
resolved · 14 Oct 2026, 17:55 UTC
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
investigating · 14 Oct 2026, 17:43 UTC
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
Issues with Fin for Salesforce · 16 Sept 2026, 11:51 UTC · 5 h 27 min · minor
resolved · 16 Sept 2026, 17:19 UTC
All services are presumed to be restored to normal operations. For more information please refer to [this status page.](https://status.salesforce.com/incidents/20004433)
monitoring · 16 Sept 2026, 11:51 UTC
Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more.
Messenger Help Articles not displaying · 9 Sept 2026, 15:55 UTC · 9 min · minor
resolved · 9 Sept 2026, 16:05 UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
investigating · 9 Sept 2026, 15:55 UTC
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Fin intermittent failures responding to first conversation messages · 4 Sept 2026, 15:16 UTC · 39 min · minor
resolved · 4 Sept 2026, 15:55 UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring · 4 Sept 2026, 15:47 UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating · 4 Sept 2026, 15:16 UTC
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Fin failures in Australia region · 3 Sept 2026, 14:29 UTC · 12 min · critical
resolved · 3 Sept 2026, 14:41 UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring · 3 Sept 2026, 14:38 UTC
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating · 3 Sept 2026, 14:29 UTC
We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Fin not answering in the USA region · 26 Aug 2026, 14:26 UTC · 23 min · major
resolved · 26 Aug 2026, 14:49 UTC
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.
identified · 26 Aug 2026, 14:39 UTC
We're seeing partial recovery for Fin answering questions.
investigating · 26 Aug 2026, 14:26 UTC
We're investigating Fin not answering conversations in the USA hosting region.
Issues with Shopify integration · 19 Aug 2026, 23:12 UTC · 33 min · major
resolved · 19 Aug 2026, 23:45 UTC
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour.
monitoring · 19 Aug 2026, 23:40 UTC
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
investigating · 19 Aug 2026, 23:12 UTC
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Intercom Fin is listed under AI apps. Status data comes from the official status page and is checked every 5 minutes.All AI service statuses